Back Office Manager for a large telecom client in Kabul, Afghanistan.

6 months rolling contract

Responsibilities:

• Managing Network Operations Center - Back Office 2nd Level Operations 2G&3G Network (Core, Radio, Access)
• Able to identify network operations issue and manage to resolve the problem
• Managing Network Operations Center - Back Office 2nd Level Operations 2G&3G Network (Core, Radio, Access)
• Result oriented with good skills in leading and motivating people and conscious of responsibility.
• Flexible and responsive to changing work patterns and demands. A thorough and methodical approach to work.
• Interface with System Support Vendor and managing Trouble Management with vendor
• Analyze & implement training needs for back office personnel and provide mentorship
• Ensure the Back Office is adequately staffed according to the service delivery KPI
• Provide necessary Management reports of Back Office performance
• Define back office routines, schedules and reporting based on goals and priorities defined by Management & Control / Operations management
• Well verse with Trouble Management System and Performance Management System
• Planning of work for Back Office based on main goals and priorities defined by operations management
• Authorize NMS system / support systems and / or utilization of additional and specialized (custom) tools used

Requirement:

• Minimum of 8 years relevant experience in a Mobile network environment (Ericsson Core and Transmission SDH PDH)
• 2G and 3G experience

Please note that there might be travel restrictions for certain nationalities which will unable you to qualify for this position.

If you are interested, please forward your CV to  janice.buyayo@tanint.com in WORD format clearly detailing your availability.